About INCA
The Integrative Nurse Coach Academy (INCA), established in 2012, is dedicated to supporting Nurse Coaches worldwide by integrating coaching skills into healthcare settings. With a mission to empower Nurse Coaches through learning and networking, INCA fosters leadership in healthcare across 18 countries and has trained over 2,800 integrative nurse coaches. The academy bridges evidence-based science with holistic wellness, promoting a whole-person approach that integrates body, mind, emotions, spirit, and environment. Their global community consists of thousands of nurses who are bringing coaching skills & competencies into all areas of healthcare.
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"Our long-term goal is to foster a healthcare environment that values comprehensive wellness and equips nurses with the skills and confidence they need to lead and change in their communities."
Ronald Kanka
Executive Director, Business Operation, INCA
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The Challenge
Fragmented systems and a steep learning curve
Due to the use of multiple disconnected platforms, INCA faced significant challenges in managing its diverse student base, ranging from 25 to 65+ years old. Students had to navigate various tools for different aspects of their training — Google Meets for meetings, Canvas for assignments, emails for communication, and separate platforms for client forms. It created a steep learning curve. The organization needed an all-in-one, streamlined platform to simplify processes for students and administrators.
Operational inefficiencies
Managing the learning experience across multiple platforms resulted in a heavy administrative burden for INCA's team. Staff spent excessive time on training, answering platform-related questions, and troubleshooting issues across different tools. Each additional platform increased operational complexity, impacting productivity and student experience.
Scalability and alumni engagement
INCA sought a long-term solution that would support students throughout their training and seamlessly extend to its alumni network. A key requirement was enabling students to efficiently manage their practicum assignments during the program and transition smoothly from learning to establishing their practice. By adopting a single, simple, and modern operating platform, INCA aimed to empower its Nurse Coaching Community members with the toolkit needed to sustain and grow their professional careers.
After extensive research and evaluating multiple solutions, INCA found that Profi.io was the only platform that met all their needs in one place, offering seamless integration, operational efficiency, and dedicated support aligned with their mission.
Solution
Seamless learning experience with pre-configured tools
INCA's students are required to seek 10 clients during their practicum and complete at least 40 hours of real coaching as part of their assignments. To support this process, INCA leverages Profi.io, providing students with a secure, all-in-one coaching and care delivery platform, making it easy for practitioners to serve their clients. When students access Profi.io, everything is already pre-configured. Their services are already built, the form that they are supposed to use at the end of the session is already created, and many more. This approach eliminates set-up barriers. The only thing needed is to master an intuitive Profi.io platform.
Increased INCA's team efficiency
By consolidating multiple tools into an all-in-one platform, INCA drastically reduced its administrative workload. The INCA team no longer spends excessive time training students on various systems, answering questions, or troubleshooting fragmented workflows. Profi.io's help documentation, customized for INCA, further streamlined support, making it easier for students to use the platform independently.
Seamless transition to professional practice
Profi.io's support of the Network model ensures that INCA's alumni can easily transition into active professionals within the same ecosystem, opening a new revenue stream for INCA.
Graduates who complete the program can join INCA's Nurse Coaching Community and continue using Profi.io for their coaching practice, eliminating the need to adapt to a new system. With everything already set up and familiar, they can immediately transition into professional practice — scheduling sessions, meeting with clients, processing payments, and more — without disruption.
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"Profi.io has been a game-changer for our Integrative Nurse Coach Certificate Program students and graduates. With their platform, we were able to consolidate disparate systems, streamline our certification program, and significantly amplify the client experience. The feedback from our first few cohorts has been great, and we can now offer graduating students a clear path forward into a new career or a means to generate supplemental income. We couldn't have done it without Profi.io and their very supportive team!"
Ronald Kanka
Executive Director, Business Operation, INCA
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The Outcome
Throughout their ongoing fruitful partnership, INCA and Profi.io achieved significant milestones, including:
- A streamlined learning experience and reduced learning curve due to pre-configured Profi.io components and help documentation tailored to INCA's needs.
- Improved operational efficiency by consolidating the functionality of different point solutions into one platform.
- Enhanced engagement by making it easier for students to complete their practicum requirements without the need to master multiple platforms.
- Seamless transition from training to professional practice, enabling graduates to join INCA's Nurse Coaching Community and continue using a familiar system as they build their coaching careers.
Want to help your students thrive, set graduates on a clear career path, and grow your revenue. Book a demo to discover how Profi can do it all for your certification business.
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